Refund policy

Thank you for shopping with CYMBIOTIKA. We appreciate your business and want you to have a positive shopping experience. Please review our return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original packaging.

  • Products must be returned in their original condition.

  • Proof of purchase or an order confirmation is required.

  • Certain items may not be eligible for return due to product handling and hygiene considerations.

2. How to Request a Return

To begin a return request, please contact our customer support team at:

Email: almlmmwmn435@gmail.com

Please include:

  • Your order number.

  • The item you wish to return.

  • A brief description of your request.

Our support team will review your request and provide return instructions when applicable.

3. Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and relevant photos so our team can review the issue and assist with an appropriate resolution.

5. Non-Returnable Items

Certain items may not qualify for return, including:

  • Products that have been opened or used, where applicable.

  • Items marked as final sale.

  • Products that cannot be returned for hygiene or safety reasons.

This does not affect any rights you may have under applicable consumer protection laws.

6. Shipping Costs for Returns

Unless an item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already entered processing or shipping may not be eligible for cancellation.

8. Contact Information

For questions regarding returns and refunds, please contact:

CYMBIOTIKA Customer Support
Email: almlmmwmn435@gmail.com